Terms of service

Last Updated: September 1, 2026

Welcome to Yoozword. These Terms of Service (“Terms”) govern your access to and use of www.yoozword.com, including purchases made through our online store.

Throughout these Terms, “Yoozword,” “we,” “us,” and “our” refer to Yoozword. By accessing our website, using our services, or placing an order, you agree to these Terms and the policies referenced on our website.

Nothing in these Terms is intended to limit or exclude any statutory rights that cannot legally be limited or excluded under applicable consumer law.

1. About Yoozword

Yoozword is an independently operated online retail store offering backpacks, bags, luggage, travel gear, accessories, and cold-weather gear.

Our product selection may change from time to time as new products, seasonal items, and collections become available.

2. Eligibility and Website Use

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement or are otherwise legally permitted to make the purchase.

You agree to use our website only for lawful purposes.

You must not use our website or services for fraudulent, abusive, unlawful, or unauthorized activities or attempt to interfere with the security, operation, or availability of our website.

3. Product Information

We make reasonable efforts to provide accurate information about the products offered on our website, including descriptions, photographs, dimensions, specifications, colours, prices, and availability.

Actual colours and appearance may vary slightly due to screen settings, photography, lighting, and reasonable product variations.

Please review product descriptions and specifications carefully before placing an order.

If you have questions about a product, please contact hello@yoozword.com before purchasing.

Nothing in this section affects your statutory rights where goods are faulty, damaged, unsafe, misdescribed, or otherwise do not conform to the contract.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the item or guarantee availability until your order has been successfully completed and accepted.

If an item becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, which may include cancellation of the affected item and a refund.

5. Pricing and Currency

Prices are displayed in the currency shown on our website or during checkout.

We make reasonable efforts to ensure that prices and product information are accurate. However, genuine typographical, technical, or pricing errors may occasionally occur.

Where permitted by law, we reserve the right to correct genuine errors. If an error materially affects an order you have already placed, we will contact you where appropriate and provide available options.

Applicable shipping costs, taxes, duties, or other charges will be displayed during checkout where required.

6. Orders

When placing an order, you agree to provide accurate, complete, and current information, including your:

• Name

• Email address

• Phone number where requested

• Billing information

• Shipping address

• Payment information

After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not necessarily mean that every item has been dispatched.

Orders may be subject to payment authorization, product availability, address verification, and reasonable fraud-prevention checks.

We reserve the right to refuse or cancel an order where reasonably necessary, including where payment cannot be authorized, a product is unavailable, information is materially inaccurate, or fraudulent activity is reasonably suspected.

If we cancel an order after collecting payment, the applicable amount will be refunded.

7. Payment

Available payment methods are displayed during checkout and may vary depending on your location and checkout configuration.

Payments are processed by supported third-party payment providers.

You agree to provide accurate and authorized payment information and confirm that you are authorized to use the selected payment method.

Yoozword does not directly store complete credit or debit card numbers on our website.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

You are responsible for providing a complete and accurate delivery address.

Estimated delivery times may vary depending on the destination, selected shipping method, carrier, customs procedures, weather, public holidays, transportation disruptions, and other circumstances.

Tracking information will be provided where available.

Nothing in these Terms limits any delivery rights or remedies available under applicable consumer law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact hello@yoozword.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once processing, fulfillment, or shipping has begun.

This does not affect any statutory cancellation rights that may apply to your purchase.

10. Returns and Refunds

Yoozword offers a 30-day commercial return period from the date of delivery for eligible products, subject to the conditions stated in our Return Policy.

Please contact us before returning any product and follow the return instructions provided.

For standard change-of-mind returns under our commercial policy, customers are generally responsible for applicable return shipping costs.

We do not charge a restocking fee for eligible returns.

Approved refunds are normally issued to the original payment method.

Please review our Return Policy for complete information about eligibility, procedures, return shipping costs, exclusions, and refunds.

11. UK Consumer Cancellation Rights

If you are a UK consumer purchasing goods online, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where applicable, you generally have 14 days after the day you receive your goods to notify us that you wish to cancel.

After notifying us, you generally have a further 14 days to return the goods.

Our commercial return policy is provided in addition to applicable statutory rights and does not replace or restrict them.

12. Faulty, Damaged, or Incorrect Goods

Please inspect your order after delivery.

If you receive a product that is faulty, damaged, incorrect, or materially different from its description, contact hello@yoozword.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, price reduction, or another appropriate remedy.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

13. Luggage, Bags, and Gear

Products such as luggage, backpacks, bags, travel gear, and accessories should be used according to their intended purpose and any instructions or specifications provided on the relevant product page.

Normal wear resulting from regular use is not necessarily considered a manufacturing defect.

Nothing in this section limits your statutory rights regarding goods that are faulty, unsafe, misdescribed, or not of satisfactory quality.

14. Cold-Weather and Wearable Products

Cold-weather gear and other wearable products should be used appropriately and in accordance with any product-specific information provided.

Customers should review product descriptions, sizing, materials, and intended uses before purchasing where such information is available.

Product suitability may depend on individual circumstances and intended use.

This section does not affect statutory rights relating to faulty or non-conforming products.

15. Intellectual Property

Unless otherwise stated, original content provided by Yoozword through our website, including text, graphics, logos, layouts, and other materials, is owned by, licensed to, or lawfully used by Yoozword.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or misuse protected website content without appropriate authorization.

Third-party trademarks, product names, photographs, designs, logos, and other intellectual property remain the property of their respective owners where applicable.

16. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations

• Engage in fraudulent or deceptive activity

• Submit intentionally false or misleading information

• Infringe intellectual property or other legal rights

• Attempt unauthorized access to our website or systems

• Introduce viruses, malware, or harmful code

• Interfere with website security or functionality

• Collect information about other users without authorization

• Use automated methods in a way that disrupts our services

• Engage in abusive, threatening, or unlawful conduct

We may restrict access where reasonably necessary to protect our customers, website, business, or service providers.

17. Third-Party Services and Links

We may use third-party providers for services such as:

• E-commerce technology

• Payment processing

• Shipping and fulfillment

• Analytics

• Advertising

• Customer support

• Fraud prevention

Our website may also contain links to independent third-party websites or services.

Third-party services may be subject to their own terms and privacy practices. Yoozword is not responsible for independent third-party websites or services except to the extent required by applicable law.

18. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Please review our Privacy Policy for information about how we handle personal information, cookies, analytics, marketing technologies, and your privacy rights.

19. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website functionality. However, occasional errors, interruptions, delays, or technical issues may occur.

To the maximum extent permitted by applicable law, Yoozword will not be responsible for indirect or consequential losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms restricts statutory consumer rights or liability for matters that cannot legally be excluded under UK law.

20. Governing Law

These Terms are governed by the applicable laws of Scotland, subject to any mandatory consumer rights that may apply based on your place of residence.

If you are a consumer, nothing in this section prevents you from relying on mandatory rights or protections available to you under applicable law.

21. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, services, business practices, policies, or applicable legal requirements.

The latest version will be posted on this page and the Last Updated date will be revised.

Changes will not affect rights that have already arisen under applicable law.

22. Contact Us

If you have questions about these Terms of Service, your order, or our store policies, please contact us:

Yoozword

Business Address:
23 Millbank Road
Port Glasgow, PA14 5YY
United Kingdom

Email: hello@yoozword.com
Phone: +44 7106 941957
Website: www.yoozword.com