About Us
Last updated: 24 August 2026
Welcome
This online store is operated by Yoozword (“we”, “us”, or “our”). We offer fashion and occasionwear including , subject to availability, product descriptions, and the terms shown at checkout.
Our product approach
At Yoozword, we craft a full lineup of stylish travel essentials and streetwear to match diverse lifestyle demands. Our core collection spans functional backpacks and durable luggage, paired with curated accessories and trendy apparel designed for daily wear and outdoor journeys alike. We work with a buying and product team and selected suppliers. The current product-development and sourcing description is .
Our business model
We operate as an independent online retailer. Orders are placed through our secure Shopify-powered store and may be processed, packed, or shipped with the assistance of trusted suppliers, fulfilment partners, warehouses, and carriers. The responsible fulfilment model and locations are .
Ordering and delivery
We aim to process orders within 1–3 business days, with Monday to Saturday treated as business days except public holidays. Delivery estimates, tracking, customs, and exceptions are explained in our Shipping Policy. A tracking number is sent after dispatch when the carrier provides one.
Customer experience
- Clear product, price, delivery, payment, and return information before checkout.
- Support for order questions, returns, refunds, delivery problems, privacy requests, and accessibility needs.
- Secure payment processing through the providers presented at checkout.
- Respect for UK consumer rights, product-safety obligations, and privacy law.
Business information
Legal name: Yoozword
Business type:
Registration number:
Registered office: 23 Millbank Road, Port Glasgow, PA14 5YY, United Kingdom
Email: hello@yoozword.com
Phone: +44 7106 941957
Support hours:
Our commitment
If a product, order, delivery, return, or policy question does not look right, contact us promptly. We will review the relevant records and explain the available remedy or next step. Contact: hello@yoozword.com.
How products are selected and described
Our buying and product teams select styles, colours, fabrics, sizes, and occasion edits using supplier and product information available to us. Product pages may include measurements, fit notes, care instructions, composition, model information, and photographs. Read those details before ordering and contact us if a material detail is unclear. A display difference caused by a screen does not remove your statutory rights if the goods do not conform to the contract.
Ordering, fulfilment, and communications
An order may be reviewed for stock, payment, fraud, delivery restrictions, or an obvious information error before acceptance. We send order, dispatch, tracking, return, and refund communications to the contact details supplied at checkout. Keep those messages and your order number; they help us resolve a complaint or exercise a legal right.
Quality, safety, and care
Follow the care label and any product-specific safety instruction. Stop using an item that appears unsafe and contact us immediately. Do not attempt a repair that could make an inspection difficult. We will investigate safety, quality, and conformity concerns under the Consumer Rights Act 2015 and other applicable law.
Environmental and social statements
We do not make a general environmental, ethical, recycled-content, carbon, or charitable claim unless the relevant product page or campaign identifies the claim, its scope, and its evidence. A supplier or fulfilment statement is not a guarantee of a particular certification. Questions about a claim may be sent to hello@yoozword.com.
Accessibility and inclusion
We aim to make product information and support usable by customers with different access needs. If a page, image, form, or communication is difficult to use, contact hello@yoozword.com and request an alternative format or reasonable adjustment.
Relationship with other policies
This page introduces the business. The Privacy Policy, Return and Refund Policy, Shipping Policy, Terms of Service, and Payment Terms contain the operative procedures and legal notices. If a commercial promise conflicts with a mandatory consumer right, the mandatory right applies.