Shipping policy
Last Updated: September 1, 2026
Thank you for shopping with Yoozword. This Shipping Policy explains how orders placed through www.yoozword.com are processed, shipped, tracked, and delivered.
Please review this policy before placing an order.
1. Shipping Destinations
We ship to destinations made available during checkout on www.yoozword.com.
Shipping availability depends on factors such as your delivery address, product availability, carrier availability, and the shipping options offered at checkout.
If shipping is available to your address, the applicable shipping options and charges will be displayed before you complete your purchase.
2. Order Processing
Orders are processed after successful payment authorization and order verification.
Processing time begins after your order has been successfully placed and does not include shipping transit time.
Additional processing time may occasionally be required during:
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Public holidays
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Promotional periods
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Product launches
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Periods of high order volume
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Unexpected fulfillment disruptions
If we are unable to process or fulfill your order, we will contact you using the information provided with your purchase.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery timeframes will be displayed during checkout where available.
The estimated total delivery time consists of:
Order Processing Time + Shipping Transit Time = Estimated Total Delivery Time
Delivery dates and timeframes are estimates unless expressly stated otherwise.
Actual delivery times may vary depending on your destination, shipping carrier, customs procedures, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.
Nothing in this section limits any delivery rights available under applicable consumer law.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Shipping costs may vary depending on:
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Delivery destination
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Selected shipping method
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Order size or weight
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Product type
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Carrier availability
You will have an opportunity to review applicable shipping charges before submitting your payment.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please carefully review your order information, particularly your shipping address.
If you discover an error, contact us at hello@yoozword.com as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address or order can be changed once processing, fulfillment, or shipping has begun.
6. Order Tracking
Once your order has shipped, tracking information will be provided when available.
Tracking information may take some time to become active after a shipping label is created or the carrier receives your package.
If your tracking information has not updated for an extended period, please contact hello@yoozword.com with your order number so we can assist you.
7. Shipping Carriers and Fulfillment
Orders may be shipped through third-party shipping carriers, logistics providers, or fulfillment partners.
The carrier and fulfillment location may vary depending on the product, destination, inventory availability, and available delivery services.
Tracking and carrier information will be provided where available.
8. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
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Full name
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Street address
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Flat, apartment, suite, or unit number where applicable
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City or town
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County, state, or region where applicable
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Postal or ZIP code
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Country
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Phone number
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Email address
If you discover an error after placing your order, please contact us as soon as possible.
Yoozword is not responsible for delivery problems caused by materially incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
9. Delivery Delays
Occasionally, shipments may experience delays because of circumstances such as:
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Severe weather
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Carrier disruptions
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Public holidays
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High shipping volumes
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Transportation delays
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Customs or border processing
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Incorrect or incomplete delivery information
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Events outside our reasonable control
If your shipment appears significantly delayed, please contact us with your order number and tracking information.
We will make reasonable efforts to assist with the carrier or fulfillment provider where appropriate.
10. International Orders, Customs, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination and the terms presented during checkout.
Where applicable charges are collected during checkout, they will be displayed before you complete your purchase.
Where such charges are not collected by Yoozword, customers may be responsible for charges imposed by the destination country's customs, tax, or other authorities, where permitted by applicable law.
Customs clearance procedures may also affect estimated delivery times.
11. Lost Packages
If your tracking information indicates that a package may have been lost in transit, or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
Please provide your order number and tracking information where available.
We will review the shipment and, where appropriate, work with the carrier or fulfillment provider to investigate.
Where Yoozword remains legally responsible for delivery, we will provide an appropriate resolution in accordance with applicable consumer law.
12. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please check:
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Your mailbox or designated delivery area
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Around the entrance to your property
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Any safe place specified for delivery
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Household members
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Neighbours
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Building reception or management
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Any delivery notice provided by the carrier
If you still cannot locate the package, please contact us as soon as possible.
We will review the available tracking information and assist with the appropriate next steps.
13. Failed Delivery and Returned Packages
A package may be returned to the sender because of:
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An incorrect or incomplete address
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Multiple unsuccessful delivery attempts
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Failure to collect the package
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Refusal of delivery
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Other carrier-related delivery issues
If your order is returned to the sender, please contact us for assistance.
Additional shipping charges may apply if reshipment is requested and the failed delivery resulted from incorrect or incomplete information provided by the customer, where permitted by applicable law.
14. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact hello@yoozword.com as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the affected item
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Photographs of the packaging where relevant
We will review the issue and provide an appropriate remedy in accordance with our Return Policy and applicable consumer law.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact hello@yoozword.com as soon as possible.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once processing, fulfillment, or shipment has begun.
This does not affect any statutory cancellation rights available under applicable consumer law.
16. UK Consumer Delivery Rights
Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
Where UK consumer law applies, goods generally remain the trader's responsibility until they are delivered to you or to another person you have identified to receive them, subject to applicable legal exceptions.
If an order is not delivered within an agreed delivery period or another legally applicable timeframe, you may have additional rights and remedies under UK consumer law.
17. Returns
Shipping-related returns are handled according to our Return Policy.
Please contact hello@yoozword.com before returning an item. We will provide the appropriate return instructions and return destination after reviewing your request.
Please do not automatically return products to our business contact address unless our customer support team confirms that it is the correct return destination for your order.
18. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
Yoozword
Business Address:
23 Millbank Road
Port Glasgow, PA14 5YY
United Kingdom
Email: hello@yoozword.com
Phone: +44 7106 941957
Website: www.yoozword.com