Privacy policy

Last Updated: September 1, 2026

This Privacy Policy explains how Yoozword (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.yoozword.com, place an order, contact us, or otherwise use our online services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Yoozword is an independently operated online retail store offering backpacks, bags, luggage, travel gear, accessories, and cold-weather gear.

Store Name: Yoozword
Website: www.yoozword.com
Email: hello@yoozword.com
Phone: +44 7106 941957

Business Address:
23 Millbank Road
Port Glasgow, PA14 5YY
United Kingdom

2. Information We Collect

We may collect personal information that you provide directly to us when you:

Place or manage an order
Create or use a customer account
Contact customer support
Request a return or refund
Subscribe to marketing communications
Participate in promotions or surveys
Otherwise interact with our website

The information we collect may include:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction details
Purchase history
Customer account information
Return and refund information
Customer service communications
Marketing preferences
Other information you voluntarily provide

3. Payment Information

When you make a purchase, payment information is processed through supported third-party payment providers and e-commerce services.

Depending on your selected payment method, these providers may process payment card details, billing information, transaction information, and other information required to complete your payment.

Yoozword does not directly store complete credit or debit card numbers on our website.

Payment providers process your information according to their own privacy and security practices.

4. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Device identifiers
Approximate location derived from your IP address
Time zone
Pages and products viewed
Referring website or traffic source
Shopping cart activity
Checkout activity
Purchase activity
Cookie identifiers
Advertising interactions
Website usage and performance information

This information may be collected through cookies, pixels, tags, analytics technologies, and similar tools.

5. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and tracking information
Provide customer support
Process returns, cancellations, and refunds
Maintain customer accounts
Communicate with you about purchases
Detect and prevent fraud and unauthorized transactions
Protect our website, customers, and business
Improve our website, products, and services
Analyze website traffic and customer interactions
Measure marketing and advertising performance
Personalize certain website or advertising experiences
Send marketing communications where permitted
Comply with legal, tax, accounting, and regulatory obligations

Where required by applicable law, we process personal information only when we have an appropriate legal basis.

6. Legal Bases for Processing

Where UK data protection law applies, we may process personal information based on one or more of the following legal bases:

Contract: When processing is necessary to process your order, accept payment, arrange delivery, handle returns or refunds, or otherwise provide services you request.

Legitimate Interests: When reasonably necessary to operate and improve our business, provide customer support, prevent fraud, maintain website security, and understand how customers use our services, provided those interests are not overridden by your rights.

Consent: Where you have provided consent, such as for certain marketing communications or non-essential cookies where required.

Legal Obligation: When processing is necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement obligations.

7. Service Providers

We may disclose personal information to third-party service providers that help us operate our website and provide services to customers.

These providers may include:

E-commerce platform providers
Payment processors
Shipping carriers
Fulfillment and logistics providers
Customer support providers
Website and technology providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Accounting, legal, and professional advisors

These providers may process personal information as necessary to perform services on our behalf or in accordance with their own applicable privacy terms.

8. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our website.

These technologies may be used for:

Essential website functionality
Shopping cart and checkout functionality
Customer preferences
Website security
Fraud prevention
Analytics
Performance measurement
Advertising
Marketing attribution

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage your preferences through cookie or privacy settings available on our website. You may also manage certain cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

9. Advertising and Analytics

Depending on the services enabled on our website, we may use analytics and advertising technologies provided by platforms such as Google, Pinterest, Meta, and other service providers.

These technologies may process information relating to:

Pages and products viewed
Website browsing activity
Shopping cart activity
Checkout activity
Purchases
Advertising interactions
Browser and device information
Cookie and similar identifiers

We may use this information to understand website performance, improve our services, measure advertising effectiveness, and provide more relevant advertising where permitted by law.

10. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, fulfill orders, provide customer support, protect our services, or comply with legal obligations.

Recipients may include:

E-commerce service providers
Payment processors
Shipping and fulfillment providers
Technology providers
Analytics providers
Advertising and marketing platforms
Customer support providers
Fraud prevention and security services
Professional advisors

We may also disclose personal information when required by applicable law, court order, regulatory requirement, or lawful government request.

If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

As a result, your personal information may be transferred to countries that have different data protection laws.

Where required by applicable law, we take appropriate measures designed to ensure international transfers are protected through legally recognized safeguards, such as adequacy regulations, approved contractual safeguards, or other permitted transfer mechanisms.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with an applicable data protection authority

These rights may be subject to applicable legal limitations and exceptions.

To submit a privacy request, contact hello@yoozword.com.

We may need to verify your identity before completing certain requests.

13. Marketing Communications

Where permitted by law, we may send promotional communications about products, new arrivals, special offers, or store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

Even after opting out of marketing communications, we may continue sending transactional or service-related messages concerning orders, payments, shipping, returns, refunds, security, or customer support.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Process and maintain order records
Provide customer support
Handle returns and refunds
Prevent fraud and abuse
Resolve disputes
Maintain financial and business records
Comply with tax, accounting, and legal obligations

The specific retention period may vary depending on the type of information, purpose of processing, and applicable legal requirements.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

16. Children's Privacy

Our website and services are not intended for children who are not legally permitted to enter into online transactions independently.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

If you believe a child has improperly provided personal information to us, please contact hello@yoozword.com so we can review the matter.

17. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of independent third-party services.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

18. Complaints

If you have concerns about how we collect or use your personal information, please contact us first at hello@yoozword.com so we can review your concern.

If you are located in the United Kingdom and believe your data protection rights have been infringed, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be posted on this page and the Last Updated date will be updated.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Yoozword